Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail ateliervaloria@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

We hope you love your purchase, but if you wish to make a return, please note:

• Returns must be requested within 14 days from the day you bought it.

• Items must be unused, undamaged, and in their original packaging.

• Return shipping costs are the responsibility of the customer, and any customs fees are non-refundable.

• Once a return is approved, the item must be shipped back within 7 days.

• We reserve the right to determine whether a product is eligible for return based on its condition, category, and circumstances of the sale.
  

Some products, such as made-to-order items, personalized pieces, or those that by nature cannot be shipped back safely (e.g., flammable goods), are non-returnable unless they arrive damaged or faulty. In such cases, please contact us within 72 hours of delivery with photos of the issue.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ateliervaloria@gmail.com